Grassberry Products are Trustworthy to Buy, and we assure that every customer of ours will adore our Product. We offer Premium Products at an unbeatable price. If you want to return our products due to any unavoidable inconvenience, in such cases, please read the following conditions given below.
Mattress Return Policy
Grassberry Mattresses are eligible for 10 Days Return from the date of delivery, in the unlikely event of damaged, defective or different items being delivered to you.
Please keep the Mattress in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product before issuing a Refund/Return.
Pillows, Accessories, and Customized Mattresses are excluded from 10 days Return Policy.
Why do we switch to 10 days return instead of 100 days or more Trial?
We have Analysed the 100 or more Days Trail, there are a lot of twists and traps behind this. Some are listed below for your understanding.
a) Customers cannot initiate a return for a certain period (30 days or 45 days).
b) There should not be any strain on the Mattress surface during the Particular Period.
c) Customer has to show the Proof (photo, video)
d) Seller reserves the right to refuse the Refund.
Moreover, we gathered feedback from our past customers. " 4 to 5 Days is good enough to decide whether the Mattress is Suitable or Not " - statement by most of our customers. So we wanted to have a Customer or Buyer Friendly Return policy. Same as Amazon's Return Policy.
How to Initiate the Return?
Within10 Days Trial, if you find any kind of discomfort with our Mattresses, you can write to us at firstname.lastname@example.org. Once your return is validated, our team will help Facilitate the Process.
Refund Mode and Duration:
Refunds will be made via the same payment method of Purchase within 15 Working days of Successful Pickup.
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